Please ensure you read these Terms & Conditions carefully before agreeing to them. They exist to protect both you and us.
If you do not understand anything in these Terms and Conditions or require further information, please contact us at customerservices@loanable.com
By using our website, you should be aware that you are fully agreeing to these terms and conditions. If you do not agree with any of the Terms and Conditions, then please do not use our website.
Licensing & Regulation
2.1 We are regulated by the Financial Conduct Authority
2.2 Trustedloans.co.uk is a registered trading name of Loanable Limited is registered in England and Wales (Company number 10594102), registered office; Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ. Licenced by the Information Commissioners Office, (registration number ZA242281). Loanable Limited is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register under number 793353.
Our Service
3.1 We offer an online short term, payday and installment loan application service.
3.2 Through our website, you will be able to access lenders or product providers including Credit Brokers who, based upon the information you have provided, may be able to meet your borrowing requirements. Where two or more options are available, you will be “matched” with the lender with the lowest cost.
3.3 Once accepted by a lender or product provider including Credit Brokers, you will be directed towards their website. After this point, we are unable to take responsibility for any loan you do or do not take out, or any alternative solution you choose.
3.4 Any loan you take out as a result of using our service is a legal agreement between you and your lender, to which Loanable Ltd is not a party
3.5 We are a broker, NOT a lender. We do not provide credit to customers, nor are we involved in lending decisions.
3.5 Any ‘example repayments’ offered on our website are based on our Representative APR and are meant only as a guide. The actual rate of any loan will be down to your chosen lender.
3.6 We do not carry out any credit checks or credit scoring.
3.7 We will find you a lender or product provider based on both the information you provide and the requirements the lender or product provider including Credit Brokers has supplied. We do not promise or otherwise guarantee to find you the cheapest loan for your circumstances.
3.8 If we cannot find you a lender then we may refer you to an alternative product provider including Credit Brokers.
3.9 We do not charge the customer a fee for using our broker services, but we do receive a commission from lenders, product providers or other brokers for successful applications introduced through this website or if a customer enters into a consumer credit agreement with a lender or broker following an introduction through this website. You agree that we are entitled to retain any such commission in full.
Credit Checking
4.1 While we do not conduct any credit checks, individual lenders and finance providers within our system may use credit scoring to determine whether or not to extend credit to you.
4.2 By agreeing to our terms and conditions you are accepting that you may be credit checked by loan providers.
4.3 Details of credit checks carried out may appear on your credit file.
About You
5.1 All the information you provide when using our service must be accurate and correct to the best of your knowledge
5.2 It is illegal to provide incorrect information when applying for financial products – If you knowingly provide inaccurate details when using our service, you understand that you may be subject to a fraud investigation.
5.3 You are not guaranteed access to credit by the use of our service.
The Use of Your Details
6.1 Please read our Privacy Policy for details of how we use your Personal Data
Rights to amend
7.1 We reserve the rights to amend or withdraw our service at any time without prior notice.
7.2 We may update and change the content on the website at any time.
7.3 We may amend or update our terms and conditions at any time.
Intellectual property rights
8.1 The copyright and material on this website is owned by Loanable Ltd and is protected by the copyright laws of the United Kingdom.
8.2 All logos, names, images, and information used on our website are the property of Loanable Ltd.
Privacy Policy
We understand that your privacy is extremely important to you. This Privacy Policy will explain what personal information we will ask you for, why we need it, and what we will do with it. If you would like further information or clarification on any aspects of this Policy, please contact us using the details below.
Who we are
Trustedloans.co.uk is a registered trading name of Loanable Limited is registered in England and Wales (Company number 10594102), registered office; Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ. Licenced by the Information Commissioners Office, (registration number ZA242281).
Loanable Limited is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register under number 793353.
How we collect your information
We may obtain information from you through our websites, mobile applications or other similar devices, channels, or applications. We may also be sent your information by lenders or other credit brokers to whom you have given your consent for them to do so.
Information we may collect from you
How we use your information
We use information held about you in the following ways:
Our lenders with whom we share your information may use it for their legitimate business interests to match applications, carry out fraud checks, carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future. Most lenders might use this for up to 12 months.
The following is a list of lenders and/or brokers to whom we may send your personal information:
Retaining your data
We retain your personal data for a period of 1 year, after which time the data is securely deleted and can no longer be accessed. This period is in line with other financial services and banking providers, and ensures that we are in a position to answer queries and complaints about our service, and to cooperate with other third parties in doing so.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To process your requests for offers of credit from our trusted third party lender partners |
|
Performance of a contract with you. This will include automated decision making on the part of our trusted third party lender partners. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
|
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have provided us with consent to contact you and you have not opted out of receiving that marketing.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Name(s) | Purpose |
|---|---|
| subaccount, source, referrer, keyword, uuid | These cookies enable us to determine how you and other users of poundloan.co.uk arrived at the site. |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
– Internal Third Parties as set out in the Glossary.
– External Third Parties as set out in the Glossary.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by using specific contractual clauses which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other service providers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are listed and described below:
If you wish to exercise any of the rights set out above, please contact us by emailing customerservices@loanable.com
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Glossary
LAWFUL BASIS
THIRD PARTIES
– Service providers acting as processors based in the EEA, the United Kingdom and the United States who provide IT and system administration services.
– Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based the United Kingdom and the United States who provide consultancy, banking, legal, insurance and accounting services.
– HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who may require reporting of processing activities in certain circumstances.
– Our network of trusted third party affiliate websites, third party affiliate networks, third party digital marketers, and third party lenders.
Rates from 49.9% APR to max 1333% APR. Minimum Loan Length is 1 month. Maximum Loan Length is 36 months. Representative Example: £250 borrowed for 30 days. Total amount repayable is £310.00. Interest charged is £
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We pride ourselves on our excellent standard of customer service and go to every length to ensure that our customers are satisfied.
However, if you would like to make a complaint, please do not hesitate to contact us. Our dedicated team will resolve your complaint as quickly as possible, following the procedure outlined below:
Once we’ve received your complaint, we will aim to resolve it within three working days. If you call us to discuss your complaint, we will try to resolve the matter on the same call and then write to you to check you’re happy with the resolution.
If, for any reason, we’re unable to resolve your complaint by the end of the third working day, we will write to you within 5 working days of receiving your complaint to acknowledge that we have received it.
We will write to you with a Final Response within 28 days of receiving the complaint.
If, for any reason, we are unable to do this, we will provide a written update.
We will then write to you with a Final Response within 56 days of the date of the complaint.
If, for any reason, we are unable to do this, we will provide a further written update. At this point, if you are unhappy with our response, you can take the complaint to the Financial Ombudsman Service.
How do I pass my complaint to the Financial Ombudsman Service?
The FOS’ details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
If you do not want to complain to the FOS, and wish to complain online, you can do so via the Online Dispute Resolution Platform – http://ec.europa.eu/consumers/odr/